Is smoking or drinking allowed aboard your vehicles?
For the health and safety of our passengers and drivers, smoking, including the use of e-cigarettes is not allowed on any of our vehicles. The consumption of alcohol is also prohibited.
Are pets allowed?
While pets are not allowed to travel, the only animals permitted on all routes, are trained service animals that allow customers with disabilities to perform necessary activities. Service animals must be properly harnessed and under the direct ...
Are refunds allowed?
All ticket sales are final. All of this infromation can be found in our Terms and Conditions which is presented prior to purchase. Also, all 1-way and round-trip tickets are good for 1-year (365 days) from the date of purchase so if your travel ...
Are animals allowed?
Dogs, cats, or other live animals are not permitted for travel, with the exception of trained service animals that assist customer with their travel.
Are face masks required on the bus?
Effective April 19, 2022, Coach USA no longer requires masks for our employees and our customers while traveling on our vehicles in the United States. The CDC still recommends wearing a mask while on public transit and we encourage customers to make ...
What if I lose my ticket or can't find my online bus ticket? Can the driver look up my booking?
Drivers and agents do not have the ability to look up bus ticket bookings online. The customer must keep their ticket safe and secure as replacements for lost tickets will not be issued. The customer must present their ticket to board vehicles. The ...