Can you accommodate passengers with disabilities?

Can you accommodate passengers with disabilities?

Coach USA is committed to providing accessible transportation service to customers with special requirements and does not discriminate on the basis of disability. We welcome all customers on Coach USA and can provide assistance to those with walking difficulties, those who normally use wheelchairs or scooters, and customers with service animals and breathing aids, among others. We can help whether you are traveling alone, with a personal care attendant, using mobility devices or are accompanied by a service animal. Customers with disabilities traveling on Chenango Valley Bus Line may be accompanied by an aid, who may travel free, with original Doctor's letter on letterhead, dated within current year verifying the need for an attendant. Coach USA is obligated to provide accessible transportation service to customers with disabilities. If you believe that Coach USA has failed to fulfill this obligation or that you have been discriminated against on the basis of your disability, please contact our customer service department in any of the following ways:

  1. Email:
  2. Telephone: 866-912-6224
    • Related Articles

    • When I buy my bus ticket online, is it a reservation?

      There are no reservations. What you are buying online is an open bus ticket on any of our scheduled buses on the date(s) selected. If you are asked to provide an intended time of travel, that is for our planning purposes only. We understand that your ...
    • Is smoking or drinking allowed aboard your vehicles?

      For the health and safety of our passengers and drivers, smoking, including the use of e-cigarettes is not allowed on any of our vehicles. The consumption of alcohol is also prohibited.
    • At what age are my children eligible for a discount?

      All children, 16 years and under traveling with an adult, require a ticket for travel. Discounted child fares are available for children 16 years old and under, with each adult fare purchased online for some routes. Passengers will be charged the ...
    • When I search for my travel I am taken to Megabus website, why?

      Megabus is a part of the CoachUSA family. They operate longer distance point to point travel routes as part of our network. We will be adding more detail to our website in the future so the transition between sites is more transparent to our ...
    • Are pets allowed?

      While pets are not allowed to travel, the only animals permitted on all routes, are trained service animals that allow customers with disabilities to perform necessary activities. Service animals must be properly harnessed and under the direct ...