Can you accommodate passengers with disabilities?

Can you accommodate passengers with disabilities?

Coach USA is committed to providing accessible transportation service to customers with special requirements and does not discriminate on the basis of disability. We welcome all customers on Coach USA and can provide assistance to those with walking difficulties, those who normally use wheelchairs or scooters, and customers with service animals and breathing aids, among others. We can help whether you are traveling alone, with a personal care attendant, using mobility devices or are accompanied by a service animal. Customers with disabilities traveling on Chenango Valley Bus Line may be accompanied by an aid, who may travel free, with original Doctor's letter on letterhead, dated within current year verifying the need for an attendant. Coach USA is obligated to provide accessible transportation service to customers with disabilities. If you believe that Coach USA has failed to fulfill this obligation or that you have been discriminated against on the basis of your disability, please contact our customer service department in any of the following ways:

  1. Email: questions@coachusa.com
  2. Telephone: 866-912-6224

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