Our bus stop for departures from O'Hare is located at the Multi-Modal Facility (MMF) at 10255 W. Zemke Boulevard.
Riders must board at MMF Bus Bays #5, #6, or #7. The MMF is accessible from each terminal; follow signs for Airport Transit. Once on the Airport Transit, go to the rental car facility. This is the same multi-use facility for buses. The signage is good once they arrive at the MMF (which is also the rental car facility).
We understand that finding the MMF can be a challenge, even once inside the Airport Transit as the airport currently does not have signage directing passengers to the MMF, which we are working on with O'Hare.
From any of the terminals (T-1, T-2, T-3, or T-5) customers will take the elevator or escalator to the Airport Transit. There is a platform for the Airport Transit at each terminal. Signs will direct passengers to the Airport Transit from baggage claim, or from the main terminal area if they do not have a checked bag.
All drop-offs remain unchanged, and we will continue to drop riders off at each terminal.
For Arrivals, the Chicago O’Hare Airport Shuttle Drop Off will conveniently drop off passengers at each of the 3 terminals and the International Terminal (Terminal 5).
If you need additional assistance, please contact Customer Service at 866-912-6224, Monday thru Friday from 7 AM - 7 PM EST and Saturdays and Sundays from 8AM - 5PM EST.