Popular Articles
Can I use my ticket on another date or at another time if my flight is late or is canceled?
You may be prompted to select an anticipated date and time of travel when booking a bus ticket online for planning purposes. However, due to the unpredictable nature of airline and train connections, one way and round trip tickets may be redeemed up ...
When I buy my bus ticket online, is it a reservation?
There are no reservations. What you are buying online is an open bus ticket on any of our scheduled buses on the date(s) selected. If you are asked to provide an intended time of travel, that is for our planning purposes only. We understand that your ...
Can I buy a ticket for Coach USA's airport service when boarding the bus?
Yes, all tickets can be purchased at the time of boarding the bus, however we do recommend buying your ticket online to get the best price and to make for a quick and easy trip! Please note, when purchasing a ticket directly with the driver, at Van ...
Do I get a digital or printed ticket?
If you purchase your ticket online or through our Coach USA app, you will receive a digital ticket. We encourage you to bring your digital ticket to the stop. We can scan your smart phone or tablet at the bus, printing is no longer required.
Is smoking or drinking allowed aboard your vehicles?
For the health and safety of our passengers and drivers, smoking, including the use of e-cigarettes is not allowed on any of our vehicles. The consumption of alcohol is also prohibited.
Recent Articles
Coach Erie Trips
Coach Erie Trips Coach Erie Routes: Jamestown-Buffalo Jamestown-Olean Olean-Buffalo We currently do not have a schedule in house for these routes. ALL scheduling inquiries should be directed to Coach Erie customer service. Please Note: Customers can ...
Van Galder- New Temporary Location Change at Downtown Chicago
Van Galder- New Temporary Location Temporary Change at Downtown Chicago Union Station/ Amtrak Location Effective Tuesday October 10, 2023, the stop will be moved to W Jackson Blvd and S Clinton St (across from Union Station). Customers can also view ...
Amtrak Pedway
Amtrak Pedway Passenger Coming in on an Amtrak Train The passengers coming in on an Amtrak Train will follow signs to the CTA Union Station Transit Center. Map of Union Station Union Station Transit Center Directions NOTE: Using the Pedway connection ...
ONE Bus Routes Service Advisory
Hello, Thank you for contacting Coach USA Customer Service. We have made the difficult decision to discontinue our O.N.E. bus service, lines 24, 31, and 44 on October 8, 2023. Operationally, we have continued to monitor all the mitigating factors, ...
Unavailable Routes and Ticket Charges Rebuttals
Unavailable Routes PAX: Is there a specific reason why you don't have that route? Agent: Certainly, I can provide some insight. We has made the difficult operational decision to discontinue this route as a result of low ridership or other operational ...
Frequently asked questions about Coach USA